No worries! Our easy-to-use online designer makes customizing your print and packaging simple—no experience required. Want more support? Just head over to our design services and let our professional team create something just for you.

Absolutely! Whether you need one product designed, a full collection, or just help reformatting your existing artwork, we’ve got you covered. Visit our Services Page to explore all our options.

Of course! You can use our templates, start from scratch in the online designer, or upload your own files—whatever works best for your vision.

We recommend uploading a print-ready PDF for the best quality. We also accept JPG and PNG files, though resolution may impact print results.

Dielines are templates that show where your product will be cut, folded, and glued. You can use them to build your artwork in your preferred design software— follow our Die Line Guide for help.

These numbers indicate the thickness of the paper. 14pt is a lighter weight material (approx. 0.014" thick), while 18pt is a heavier weight material (approx. 0.018" thick). Want to feel the difference for yourself? Request a PrintLab branded stock sample here!

You can either design within our online tool or use our dieline templates to set up your artwork manually. Not sure? Check out our services and let us handle it for you.

Yes! Most of our products are fully customizable front and back. A few exceptions—like envelopes, hot cup sleeves, and place cards—are single-sided only.

Indirect Contact Only. Printing on the outside of your box? Completely safe. For the inside, we always recommend using a wrapper around your product and to leave it unprinted especially if it’ll touch food directly to keep things food-safe.

Not quite yet! We are still working on that feature, but you can still include these finishes. Head over to our embellishments page to learn more!

Absolutely. Order a single sample directly through our site, or use our prototyping service for custom builds and box designs.

Yes! We’re happy to provide unprinted versions of our products. Just contact us for a quick custom quote.

Of course! We specialize in flexible quantities—order one box or thousands, no minimum required.

Yes! While we have no minimums, we offer volume discounts for larger orders. Reach out to us for a custom quote based on your order size.

Yes, the PrintLab is powered by Worcester Envelope Company (WEC) allowing us to offer a variety of high-quality stock envelopes in multiple sizes. Custom printed envelopes are available too. Learn more here!

Most orders ship within 10–14 business days after final artwork approval. Need it faster? Let us know—we may be able to rush it!

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its journey.

No hidden fees here! All the standard products on our site do not have die costs. If you're looking for a custom size or shape, there will be a one-time die fee to create the die—but don’t worry, you’ll only pay it once for that design. Reorders are die-cost free!

We’re here for you! Whether you're having trouble with the design tool or just need some advice, our support team is ready to help at any stage.

If you’re using our online design tool, you’re good to go—it exports your artwork automatically. If you’re designing offline, check out our dieline guide for formatting tips to ensure top-quality results.

If you catch a mistake quickly, we may be able to fix it before production starts. Reach out as soon as possible, and we’ll do our best to help.

Since many of our products are custom manufactured for each customer, orders may only be canceled within 48 hours of placement. After the 48-hour cancellation period has expired, cancellation requests will be reviewed on a case-by-case basis and are subject to our discretion based on the status of production and any costs already incurred.

To request an order cancellation, please submit a request through our website contact form or email us at printlabsupport@worcesterenvelope.com.

 

Since all our products are custom-made, we don’t accept returns—but if there’s a printing issue, we’ll gladly refund or reprint your order. If the issue is related to formatting, we’re not able to offer a refund, but we’re happy to help you fix it before your next print! You can review our full refund policy here, please contact us if you have any questions.

We currently ship within the U.S. only. If you're an international customer, we’d love to hear from you—reach out and let us know if there's demand for overseas shipping!