Refund policy
Refund Policy
We offer a 30-day refund policy, meaning you have 30 days from the date of delivery to request a refund. Please note that returns are not accepted for any of our custom products.
Eligibility for Refunds
Refunds are only granted in cases where there is a clear printing error. Qualifying issues may include, but are not limited to:
- Incorrect product or artwork
- Blank or missing print
- Boxes with significant print imperfections such as banding, spotting, or other defects
Refunds will not be issued for user-submitted errors, including formatting or design mistakes, if the final product matches the proof that was approved prior to production.
How to Request a Refund
To request a refund, please email us at printlabsupport@worcesterenvelope.com. Be sure to include clear photographs of the affected product so we can properly assess the issue.
If your request is approved, you will have the option to receive a refund or request a complimentary reprint of the affected items.
For any questions related to refunds, feel free to reach out to us at printlabsupport@worcesterenvelope.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and work toward a resolution.
Non-Returnable Items
As all of our products are custom printed to order, all sales are final and items are not eligible for return. If you have concerns about a specific item, we encourage you to contact us for support.
Refund Processing
Once we’ve reviewed your refund request, we will notify you of its approval or rejection. If approved, your refund will be issued to your original payment method within 14 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 20 business days have passed since your refund was approved and you have not received it, please contact us at printlabsupport@worcesterenvelope.com.